Rules

Rules and Regulations

  1. 1. The Use of Appropriate Language
        a. Users may not use vulgar or harassing language, being abusive, excessive shouting (all caps), spamming, flooding or hitting the return key repeatedly. Using inappropriate character, guild, party or pet names. Harass, threaten, bully, embarrass, spam or do anything else to another player that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc. Hate speech is not tolerated.
        b. Users may not impersonate or refer to the company as well as break the law, harass, threaten, bully, embarrass, spam, making personal attacks or statements about race, sexual orientation, religion, heritage, etc. in the in-game chat. In the event of a first time offense from the user the account will be suspended for a period of 7 days, a second offense will result in a 15 day suspension and a third offense will result in a permanent ban.
        c. Users may not use language that may encourage, irritate and incite segregation in the community. This includes statements about race, sexual orientation, religion, heritage, conflicts with the law etc. as well as causing harm to any user and the game itself. In the event of a first time offense from the user the account will be suspended for a period of 7 days, a second offense will result in a 15 day suspension and a third offense will result in a permanent ban.
        d. Users may not harass, threaten, bully, embarrass, spam or do anything else to another player that is unwanted, such as repeatedly sending unwanted messages or flooding the in-game chat. Offenders will receive a 30 minute mute (red speech bubble) this disables all chat and skills.
  2. 2. Buying/Selling/Trading and Gambling in Ragnarok Online
        a.    Users may not buy or sell in-game currency (Zeny) and items with real world money no matter the situation. This includes indirect communication through manipulation of language or words that convey the purchasing and selling of Zeny or items with real world money. For example -  Sell, Instant noodle RM3.00 -Offenders will receive a permanent ban.
        b. Users may not buy/sell/trade game accounts and characters. This includes indirect communication through manipulation of language or words that convey the purchasing and selling of an account. Offenders will receive a permanent ban.
        c. In the event that a user either intentionally or unintentionally has given access of their account to another user the user who owns that account must take full responsibility for any damages this includes being penalized as per the conditions set by the game staff.
        d. Users may not engage in any activity that pertains to gambling in the game for the exchange for in-game/real world currency or items. For example using the in-game Emoticon/Dice for gambling purposes. Offenders including involved parties will receive a permanent ban with no chance for an appeal.
        e. Users must be careful when conducting business transactions such as buying/selling/trading of items with other users for Zeny. In the event that an issue arises the person issuing the transaction must claim sole responsibility.
        f. In the event that a user has given/transferred/loaned an item to another user without considering the value of the item the game staff will NOT be responsible for the damages that the user has incurred.
        g. Users may not engage in any actions with the intent of fraud such as selling items at a price that do not reflect the market value. First time offenders will receive a 7 day suspension, second offenses will receive a 30 day suspension and a third offense will receive a permanent ban.
  3. 3. Additional Rules and Regulations in Ragnarok Online
        a. Users may not exploit in-game bugs for self-gain and affecting other users. Offenders will receive a permanent ban
        b. Users may not prevent or obstruct the game staff in any way shape or form, as well as use Skills to disrupt and harass other users. First time offenses will receive a 15 day suspension, second offenses will receive a 30 day suspension and third offenses will receive a permanent ban
        c. Users may not use Skills to disrupt or harass other players, such as using the Skill Warp or Ice Wall etc. either to block a path or on map entry points. If such Skills were used in Guild War areas offenders will be penalized double. First time offenses will receive a Mute for 300 minutes, second offenses will receive a Mute for 900 minutes and users that use such skills in Guild War areas will receive a mute double the amount listed above.
        d. Users may not impersonate as a game staff or give off the perception of having connections with the game staff in Ragnarok Online or the staff in EXE for self-gain or causing harm to other users. Offenders will receive a permanent ban and could lead to legal action.
        e. The company reserves the right to suspend its services in the event that an account has been hacked, is missing characters, has lost items and will not provide evidence of such events to repeal a ban, no exceptions.

Remarks

  • e.i.1. The user agrees and accepts that if an infringement determined by the game staff has been made, the team may issue penalties immediately without prior notice and the user may not contest this.
  • e.i.2. The user agrees and accepts that the game staffs’ judgment is based on evidence submitted by the affected party in the form of a Video Clip only. The game staff will evaluate all the evidence that has been provided.
  • e.i.3. In the event where evidential Video Clip submissions have been altered/tampered/falsified in order to cause harm to other users, the game staff has the right to immediately enforce punishment without prior notice and the user may not contest this.
  • e.i.4. Users should not disclose their account information to any other individual in order to prevent future repercussions. The account owner is the sole person responsible for any damages.
  • e.i.5. The user agrees that in the event that the game staff must investigate a users’ account or character in question the user will fully cooperate with the team

 

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